Customer support specialists’ jobs are similar to customer support representatives. However, customer support specialists have the technical knowledge to solve a customer’s problem.
In some cases, a customer support specialist may still be handling initial support outreach communications through email, phone or chat, but they may also just be receiving tickets from customer support reps and focus solely on resolving those tickets.
Experience level: junior
Customer Support Manager
Customer support managers oversee a support team and their list of brazil cell phone numbers processes. They’re responsible for setting goals for the team, empowering their team members to reach those goals and communicating support trends with the rest of the company.
Customer support managers will also help train new support reps and facilitate continued training for the rest of the team. They may report to a VP or Director of Customer Support.
Experience level: Mid-level or senior
Customer Success Manager/Customer Success Associate
Customer success managers (CSMs) assist individual customers to leverage your company’s product or service. Their goal is to optimize the value your customers gain from their engagement with you so that they don’t churn.