What language does your sales speak?

[jisansorkar12]

A competent, convincing and clear speech of salespeople forms a good opinion of the company. The first impression is especially important when a future client calls to consult or place an order. But further negotiations should also follow certain algorithms. Any impression can be spoiled by uncertain answers, colloquialisms and filler words. "Well, maybe, let's have a chat!" - is it worth counting on a deal after such a "warm" reception? Today we will tell you how to use modern technologies to analyze calls, find weak points and growth points in sales.



Quantity is not quality
It hardly needs to be explained why the number of incoming calls does not necessarily usa whatsapp list mean high sales. The client's interest must be retained, and then maintained throughout the entire interaction, which can last up to several months in long deals. Many companies record conversations with clients for the archive, using them as a tool in case of conflict: if something goes wrong, you can always open the recording and sort out the problem. In fact, this approach greatly narrows the potential of recorded calls.

"But there are so many files, there is not enough time and nerves to listen to everything!" - you will object and you will be right. If you listen to even part of the recordings, the picture will still not be complete and it will be a meaningless "Sisyphean labor". But, as we know, any problem has a solution, and ours too - this is speech analytics from a large integrator of office telephony MANGO OFFICE . An easy-to-use and configure cloud service analyzes telephone communication with clients without human intervention, and the director and head of the sales department receive reports that can be used in training, marketing, sales and even in the work of the security service.

What language does your sales speak? 1



Do you know what phrases kill sales? Anything with the particle "not" and the word "no": I don't know, I'm not sure, we don't do that, we don't have that product. Instead, we recommend using affirmative sentences, and if in doubt, it's better to clarify and call the client back.



The power is in the system
Before automation came to the aid of business, the difference in customer service was ensured by the personal talents of the salesperson: knowledge of customer psychology, communication skills, personal charm. Companies worshiped their "stars" and even specially cultivated them, then, however, complaining that they demanded individual conditions, and if they did not receive them, they went to competitors. Wise managers know that it is most effective to debug processes, and not to "pump up" individual employees, while relying on rules, and not on intuition.

We are lucky to live in the age of information technology, when almost all routine processes can be automated. Just imagine: you no longer need to listen to conversations for hours or hire a special person for this! A speech analytics service can completely replace a quality controller and, by the way, will cost less. You will be able to improve the level of service for regular and new customers: monitor the style of communication, avoid negative words and encourage sellers to convey the right information that corresponds to the agenda and the client's request. In addition, the qualifications of your sellers and each individual employee will be visible, you will be able to better formulate KPIs and calculate bonuses.