So, instead of going through a numbered menu, they will have a list of options estonia whatsapp number data 5 million that allows the user to quickly select the most suitable one.
How could you take advantage of this list of options? Some of the possibilities are:
In a menu that redirects to an action, optimizing the consumer's attention.
Streamline customer service through a series of frequently asked questions, so that customers can quickly access the answers to each question.
To select nearby stores or premises.
Provide a list of products related to certain categories.
Show available times to book appointments.
2. Reply Buttons
Another interesting WhatsApp feature that optimizes and speeds up the Customer Journey is the reply buttons.
Users now have the opportunity to choose an option from a group of buttons (with a maximum of 3 alternatives) instead of having to type an answer manually. This makes the Customer Journey much faster and more convenient.