The store did not agree with the buyer's right to return the goods, citing its arguments:

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In the all-Russian classifier, this pillow has the code 854 800, which corresponds to a sewing product that is used to “create hygienic conditions for a sleeping place.”

Askone was issued a sanitary and epidemiological certificate, in which the pillow is classified under the label: “Hygienic requirements for clothing for children, adolescents and adults.”

Conclusion: the Ascona orthopedic pillow is brazil business email list a sewn product that cannot be returned or replaced.

There are stores that take advantage of customers' ignorance and convince them of the legality of their decision. For example, a customer may believe a message that a phone cannot be returned or simply not want to deal with it.

The store will have problems if their client is a legally literate person and understands perfectly well whether he can return or exchange the phone or not.

The case may not go to court, but the store should anticipate such risks and justify each refusal to return the goods.

Other cases when exchange or return of goods from the buyer is not possible
When a store has the right to refuse to exchange a quality product:

If the deadline has expired . If more than 2 weeks have passed since the purchase of a quality product, the seller has the right to refuse to accept it for return. When determining the required period, working days are counted. But if two weeks expire on Sunday, then on Monday, on the 15th day, the product can still be returned. In this situation, the buyer can challenge the store's refusal to return in court.

If the store no longer has the same product in stock and will not have it again . Then the buyer must be refunded for the product.

If the product was custom-made and had no defects . This rule must be stated in the purchase documents. It is necessary to draw the buyer's attention to this fact when placing an order or delivery.

If the buyer wants to return only one item from the purchased set . When selling sets, make sure that the receipt has one line indicating the product and one purchase amount. So the buyer will have to replace the entire set.

If the buyer has not filled out the application, has not provided passport data . By law, the seller has the right to demand documentary registration of the return. If the buyer refuses to write an application indicating his passport data, then you can refuse him a return.