Importance of voice in telemarketing
Nowadays, it is very common to think that a call center is a telephone service center that, based on the use of technology, has the capacity to handle high volumes of calls. However, this concept is not entirely true, since we must take into account that behind each phone or computer in the call center, there is a person answering your query.
In fact, most people who work in a call center are students or young people who choose this career option as their first job, since it exploring the social and economic impact of chinese canadians in canada can usually be combined with their studies. It is a great job opportunity since companies currently require many call center operators to be able to provide their clients and suppliers with an exclusive customer service.
In order to perform this important job for companies, the basic requirements that a telephone operator must meet are: have ease of communication and the ability to work in a team, demonstrate emotional stability and have a clear and pleasant voice, with good diction.
Of the four requirements, the first three have to do with psychological factors of the person, that is, with their way of being. But the other has more to do with the daily habits of each person. In this type of jobs, the voice is the main work tool and therefore if you want to have opportunities in this sector, you must learn to always speak in a constant tone, avoiding straining your voice by shouting so that it is not damaged. Remember that there are also habits, such as being a smoker, that are totally inadvisable if what you want is to take care of your voice.
Characteristics of the voice
The voice has countless variables. However similar it may be, each individual's voice will be different from another's and will have its own characteristics. The three main variables or properties that define the voice are:
Tone
This is perhaps the most relevant variable. Tone can express subjective values, the control of which is essential when maintaining a telephone conversation. Transmitting values such as warmth, tranquility, security, persuasion, etc., with the voice is possible thanks to tone control.
Ring
There is less room for manoeuvre in terms of the timbre of the voice than in terms of pitch. The timbre is provided by the harmonic sounds produced when the voice is processed through the larynx. Because of this, the timbre is determined by physical characteristics. However, it is possible to manipulate the timbre to a certain extent in order to convey different sensations or feelings with the voice.