Use this tactic to get guests to leave reviews on third-party websites and increase your hotel's visibility. Reviews tell other guests about their experience during their stay and help you improve the performance of your hotel. Surveys such as the NPS (Net Promoter Score) are ideal for finding out how likely people are to recommend your hotel to friends and colleagues. Here’s what Deirdre McGlone, We use the Net Promoter Score as one of our key questions to measure guest sentiment.
On a scale of 1 to 10 we ask spain phone number library our guests: "How likely are you to recommend Harvey's Point?" The average score is usually between 5 and You don't win awards without satisfying customers, and the NPS score gives an accurate reading of current customer satisfaction. Want to easily add a survey to your emails? With MailerLite, you can easily embed NPS surveys in your email. Since readers can vote directly from the email, more people will respond since it only takes a second click on the score.
Airbnb automatically asks each guest after their visit how they would rate their stay. This helps create an overall rating for hosts. However, they also ask for feedback on their support. This is an email from Airbnb asking subscribers how they can improve their customer service. The reader simply clicks on the number that reflects the probability. If you don't get many responses to your survey, try offering a small reward for each completed survey.
The hotelier we mentioned earlier, had to say about NPS
-
- Posts: 19
- Joined: Thu Dec 05, 2024 6:05 am