But be careful, we are not against human interaction. recommend our list of ecuador whatsapp phone numbers clients to automate what can be automated, and to generate a hybrid scheme that works so precisely that contact with a person is only made when necessary, for example with a customer upset by delays in delivery or anomalies in the process; leaving the majority of frequently asked questions to the chatbot.
Today, combining the benefits of instant messaging channels and automation represents a huge opportunity for companies to optimize and improve the customer experience. We no longer live in the era of honk the horn and wait.
Those who decide not to be where customers are, offering proximity and ease of contact through the applications they use every day, will hardly succeed in creating that powerful company-customer bridge that everyone is looking for and will be increasingly far from competitors who do take advantage of the benefits of interacting with shoppers in this way.