Lack of feedback
Posted: Wed Jan 22, 2025 8:43 am
One of our clients, a large grocery delivery aggregator, faced the problem of couriers, assemblers and trading partners learning instructions. The company decided to transfer the training content to a mobile platform, adapt it to each recipient and specific position, so that the instructions were as accessible as possible to all employees. To better learn the instructions, the company introduced online duels on the platform, in which two employees compete against each other in a game test of knowl kuwait telegram database edge of the regulations. Those who have fully completed the mini-training course receive promotional codes for prizes.
Gamification and convenient delivery of material helped the retailer increase the effectiveness of training by almost 10 times - the initial training period for couriers and assemblers was reduced from two days to two hours, while the number of errors when assembling orders decreased by 35%.
Informal rules of the game cannot be packed into work instructions, but it is no less important to navigate them. Here, a newcomer can be helped by a "buddy" - a more experienced colleague who introduces the newcomer to the course of affairs, answers any informal questions, explains how everything is arranged here and helps to get used to the team. The difference between "buddying" and classic mentoring is in a more emotional and friendly approach.
Tips to help companies make their instructions more effective and help newcomers get up to speed faster:
Translate instructions from official language into plain human language. Adapt them for employees of different departments and positions.
Bright visual design of instructions and regulations.
Accessibility at any time. This task is solved by corporate mobile learning platforms, where you can upload content in the form of infographics or cards, open them on your smartphone and repeat them as needed.
Test trainings in a game format.
A mentor-buddy among colleagues who will help you navigate the informal rules of the game.
Gamification and convenient delivery of material helped the retailer increase the effectiveness of training by almost 10 times - the initial training period for couriers and assemblers was reduced from two days to two hours, while the number of errors when assembling orders decreased by 35%.
Informal rules of the game cannot be packed into work instructions, but it is no less important to navigate them. Here, a newcomer can be helped by a "buddy" - a more experienced colleague who introduces the newcomer to the course of affairs, answers any informal questions, explains how everything is arranged here and helps to get used to the team. The difference between "buddying" and classic mentoring is in a more emotional and friendly approach.
Tips to help companies make their instructions more effective and help newcomers get up to speed faster:
Translate instructions from official language into plain human language. Adapt them for employees of different departments and positions.
Bright visual design of instructions and regulations.
Accessibility at any time. This task is solved by corporate mobile learning platforms, where you can upload content in the form of infographics or cards, open them on your smartphone and repeat them as needed.
Test trainings in a game format.
A mentor-buddy among colleagues who will help you navigate the informal rules of the game.