Make sure these terms are easy

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When there is a guarantee, it shows that you are confident in what you are selling. Choose the type of guarantee you want to offer. There are several types of guarantees that are commonly used, such as money-back guarantees, quality guarantees, and damage guarantees. Example: Money Back Guarantee: “100% money back guarantee if not satisfied within 30 days.” Quality Assurance: “We guarantee our products are of high quality and durable.” Damage Warranty: “Our products come with a one-year warranty against any damage.” It is important to set clear warranty terms and conditions so that customers know what they can expect.


Understand and not too complicated. Example: "The money-back guarantee is valid taiwan phone number resource within 30 days of purchase provided the product is in its original condition." “Quality assurance is only valid for products purchased from our authorized distributors.” Make sure all your staff understand the guarantees offered and can explain them well to customers. This is important to ensure consistency in communication. Example: Hold a training session for staff on how to explain warranty terms and conditions to customers. Prepare scripts or guides that staff can use when interacting with customers.


If a customer asks for a refund, make sure you communicate with them, and ask them why in order to improve your product or service. This is important to maintain your reputation and show that you care about customer satisfaction. Example: Send an email or make a phone call to ask about the experiences of customers who have returned products and ask for feedback. Offer assistance or alternatives if customers are not satisfied with the product they received. You should always review your warranty policy. Maybe there are things that can be tweaked to make it more attractive or fair for both parties.