Lack of relationship with customers

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tnplpramanik
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Joined: Thu Dec 05, 2024 4:57 am

Lack of relationship with customers

Post by tnplpramanik »

If you receive too much negative feedback, you need to investigate what is happening. Until recently, the lack of options in various segments often left customers at the mercy of companies. In addition, they had few channels to appeal and be heard. One example is banks. They have always had a comfortable monopoly. When an option comes along that goes against the grain precisely because it saw and implemented the needs of its customers, growth was overwhelming. Therefore, companies that are part of the digital transformation create several metrics such as NPS, among others, to provide signals, in addition to always having channels open to listen and, above all, resolve issues.



Write down in your head what you have to do


At a time when we have an excess of information, software is a powerful ally for thailand mobile phone number list Keeping data only with you, in your memory, increases the risk of this task failing at some point. That's why project software such as Asana , Basecamp and Trello have grown rapidly and are betting on ease of use to allow everyone to use these tools to manage their routine.



Repetitive overwork


The power and speed with which automation is growing has a huge impact on companies’ performance. After all, the costs of maintaining automated and efficient production are much lower than maintaining manual services. This means that companies like this are always on the lookout for ways to automate processes. And the more you advance, the easier it becomes to evolve.

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Limiting your growth due to lack of funds


Every project requires investment. The easiest way to develop something is with a large amount of financial resources and time. However, with the creation of shared services such as cloud storage and collaborative spaces, several assets that used to be expensive can be rented on demand. In addition, when there is a strong purpose, it is easier to attract partners and reduce costs.



Are these cases happening in your company? Then find out exactly what your level of digital transformation is.



Test: Level of digital transformation. Where is your company?


Digital Transformation Level Test. Where is your company?



To help you understand what level you and your team are at, we’ve created this quick test. Add up your points and see how much of a new economy company you are. And remember, digital transformation isn’t about technology. They’re just tools. Digital transformation is about people.
What level of autonomy do people have in your company to make decisions?



Decisions are made primarily by managers who plan and monitor tasks on a daily basis with little openness to feedback from analysts. Analysts focus on execution. (0 points)
Decisions are made mainly by managers who carry out planning and control tasks on a daily basis, but also listen to feedback from analysts, implementing points they find interesting. Analysts maintain their focus on execution but feel comfortable giving their opinions. (1 point)
Managers make more strategic decisions, giving the team freedom to make day-to-day decisions. Analysts influence decisions. Managers monitor execution actions on a weekly basis. (2 points)
Analysts participate in strategic planning and have autonomy in their day-to-day planning and execution, guided by goals that are achieved frequently. Managers only intervene when requested by the team. (3 points)


2) How much does your company use algorithms in its day-to-day operations?



Decisions are made based on intuition and processes are mostly manual. (0 points)
Decisions are made by intuition, but with the help of some data and some processes are carried out through systems such as ERP, CRM. (1 point)
We have clear dashboards of the main goals. In addition to systems, we have automations created internally to generate productivity. (2 points)
We use dashboards updated in real time, we have our own automations and we have already applied advanced algorithms involving AI or machine learning to help with operations. (3 points)


3) How is data used in your company?



Usage is limited to accessing some systems and static reports. (0 points)
There are integrations between systems and reports with daily updates. (1 point)
In addition to integrations, customized automations and real-time, multidimensional data visualization are generated. (2 points)
In addition to integrations, multidimensional visualization and customized automations, the company develops more complex artificial intelligence or machine learning algorithms to generate predictions. (3 points)
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