Contact methods and messaging channels

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Secondly, to take advantage of the benefits that these seasonal periods offer, businesses will need to become affiliated in order to appear in the Hot Sale catalogue on their own portal. Another action that they must take is to be available on as many channels as possible. If your client knows your products or promotions, you must be ready to resolve their doubts instantly.

This is where messaging channels come into play and allow you to egypt whatsapp number data 5 million establish a first conversation to connect with the client and possibly take them to the next phase in their purchasing journey. But be careful, it is not worth opening all the channels, just for the sake of opening them, if they are not going to be attended to in a timely manner.



Brands must know channels such as WhatsApp , Facebook Messenger , Twitter , Apple Messages for Business , among others, to later have multiple official and verified channels. Once you have the channels, it is important to have an omnichannel and unified platform that allows you to centralize messages and, if possible, incorporate chatbots to automate the most frequent queries.

When a hybrid service model is incorporated , combining chatbots with human agents, more than 90% of queries can be automated and satisfaction can increase by around 30%.