Turning Negative Feedback from Your Employees Into a Positive

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If your organization has implemented 360-degree feedback, you’re likely feeling effects like better communication, team development, career development and more. While 360-degree feedback has many positives for the team as a whole, it may be odd or difficult to receive upwards feedback from your employees at first. This is especially when critical feedback comes into play. Negative feedback does not have to be a bad thing, though. How can you turn it into a positive? Follow these steps:

Control Your Emotions
It’s difficult to not feel some sort of negative emotion when receiving criticism from an georgia whatsapp phone number employee, but it’s important to remember that this is not an attack on your character. Just like when you deliver critical feedback to an employee, this is a way to better the workplace. This type of team communication is important, as 33% of employees say a lack of open, honest communication has the most negative impact on employee morale. Avoid defensiveness as a default, step back and try to see it from the employee or colleague’s perspective.

Assume Good Intentions
As you take the time to see the feedback from the employee’s perspective, don’t automatically jump to conclusions about their intentions. Default to believing they are not “out to get you” but are instead interested in seeing you succeed further. Creating a workplace with open communication means receiving negative feedback sometimes since no one is perfect. In fact, 92% of respondents agreed with the assertion “negative (redirecting) feedback, if delivered appropriately, is effective at improving performance.” It’s important to accept this for what it is and not assume underlying harmful motivation.

Own Your Mistakes
Deflecting is a tactic everyone has a tendency to use when it comes to criticism. Assuming responsibility, though, is part of what it means to be a leader. Let your employee know you’ve heard their concerns and understand where they’re coming from. It will help develop a stronger connection and open the lines of communication so comfortable approaching you with concerns in the future.