WS DATA

The adoption of predictive dialing tools offers several significant advantages for businesses:

Increased Agent Productivity: By eliminating manual dialing and the time spent on non-connects, agents spend more time talking to live prospects. This can lead to a substantial increase in conversations ...

Abandoned Calls: If the dialer over-dials and connects more calls than there are available agents, customers may answer to silence or a hang-up. This negatively impacts customer experience and can lead to fines under regulations like the TCPA, which sets limits on abandoned call rates (e.g ...

The adoption of predictive dialing tools offers several significant advantages for businesses:

Increased Agent Productivity: By eliminating manual dialing and the time spent on non-connects, agents spend more time talking to live prospects. This can lead to a substantial increase in conversations ...

Abandoned Calls: If the dialer over-dials and connects more calls than there are available agents, customers may answer to silence or a hang-up. This negatively impacts customer experience and can lead to fines under regulations like the TCPA, which sets limits on abandoned call rates (e.g ...

The adoption of predictive dialing tools offers several significant advantages for businesses:

Increased Agent Productivity: By eliminating manual dialing and the time spent on non-connects, agents spend more time talking to live prospects. This can lead to a substantial increase in conversations ...

Built-in features to help adhere to regulations like the Telephone Consumer Protection Act (TCPA) and Do Not Call (DNC) registries. This includes DNC list scrubbing, time zone management, and configurable abandoned call rate limits.

Call Recording: The ability to record calls for quality assurance ...

A phone number typically becomes "disconnected" when a subscriber terminates their service. This can happen for various reasons:

Voluntary Disconnection: The subscriber actively cancels their service (e.g., switching carriers, no longer needing the line).
Involuntary Disconnection: The service ...

Once the quarantine period concludes, the disconnected number is released back into the pool of available numbers for reassignment. It can then be issued to a new customer by a telecommunications provider. This reissuance process is how phone numbers are recycled, ensuring that the limited resource ...

ZIP code targeting, also known as geofencing or geo-targeting, involves segmenting your marketing campaigns based on postal codes. This allows you to identify and focus on areas that are most likely to contain your ideal customers. The logic behind this is simple: demographics, income levels ...

When acquiring phone lists, it's essential to specify your target ZIP codes. You can also layer additional demographic filters on top of the ZIP code selection to refine your list further. For example, if you're selling a B2B service, you might target businesses within specific industry codes (SIC ...